Kōwhai Wallet
Sample wallet listing used for development.
Back to all use cases
Use case
Lost phone? Get your credentials back.
Your digital credentials are secure and can be restored on a new device.
If your phone is lost, stolen or damaged, you can easily and safely get your credentials back and be up and running again.
Verified
Telecommunications
Back in control
Your credentials are restored on your new device.
Driver licence
RestoredShared
Age over 18
RestoredShared
Student ID
RestoredShared
How it could work
- 1
Report your phone as lost
You can remotely lock your digital wallet to keep your credentials secure.
- 2
Get a new device
Set up your new phone and sign in to your digital wallet using your account (for example trusted login).
- 3
Restore your credentials
Your verified credentials are securely restored from your account.
- 4
Verify and confirm
Confirm your identity to make sure it’s you. This helps keep your credentials safe and prevents unauthorised access.
- 5
You’re back up and running
Your credentials are restored and ready to use on your new device.
Why it matters
Stay secure
You can lock your wallet if your phone is lost or stolen.
Less disruption
Get back to your essential services, work, study and everyday life quickly.
Your information stays private
Only you can restore your credentials after verifying your identity.
Real-world examples
Access government services
Get back to services like IRD, NZTA or Work and Income.
Get back to work or study
Access your workplace, university or training provider systems again.
Everyday access
Continue to use age verification, public transport, banking and other everyday services.
This pattern is led by One NZ and Spark with contributors from the Trusted Credentials Adoption Group. Recovery depends on the wallet you choose; check each provider’s recovery process.
Where you can do this
Wallets, issuers, verifiers and advisers taking part in this use case.
Aotearoa Life
WalletAccreditation status being confirmed
A personal wallet app for holding and sharing verifiable credentials, available on Android and ClearPHONE.
Mātau ID
Sample identity wallet with a verified identity credential.
Southern Telco
VerifierAccreditation status being confirmedSample listing
Sample telco accepting credentials for SIM replacement.
