Make an insurance claim
Prove what’s needed. Get your claim moving faster.
After an unexpected event, you can securely share trusted information such as your identity, address or vehicle details with your insurer, without photocopying documents or sending multiple forms.
No photocopying ID. No sending multiple documents. Just a simple way to prove what’s required.
How it could work
- 1
Receive your credential
A trusted organisation issues you a digital credential containing verified information that can be used when making an insurance claim.
- 2
Store it in your wallet
The credential is securely stored in your digital wallet and remains under your control.
- 3
Start your claim
When lodging a claim, you’re asked to prove the information it needs, such as your identity, address or vehicle details.
- 4
Choose what to share
You review what information is being requested and choose whether to share it.
- 5
Claim verified and processed
The insurer verifies that the information presented came from a trusted source. Once the claim requirements have been satisfied, your claim can be processed faster.
Why it matters
Faster and easier
Get your claim underway with less paperwork and fewer delays.
More privacy
Share only the information the insurer needs rather than sending multiple documents.
Trusted information
The insurer can verify that the information presented came from a trusted source.
You’re in control
You can see what’s being requested and choose whether to share it.
Other situations this could help with
Motor and vehicle insurance
Prove your identity and vehicle details when making a claim.
Home and contents insurance
Provide trusted information such as your address or ownership details.
Travel insurance
Share trusted information to support your claim when you’re overseas.
A future use case concept from the Trusted Credentials Adoption Group. It shows what could be possible and is not yet available.
Help shape this use case
This is a concept. Organisations interested in issuing, verifying or relying on these credentials can talk to the Trusted Credentials Adoption Group.
